LIFETIME WARRANTY

LIFETIME WARRANTY – Evelise Jewellery

Last updated: 29 October 2026

We stand behind every piece we sell. Our Lifetime Warranty is a voluntary guarantee given in addition to – never instead of – your statutory consumer rights.

1. What is covered

Manufacturing defects that appear during normal, careful wear, for the lifetime of the product, including:

  • a clasp, jump ring or fastening that breaks or no longer closes;
  • a chain or bracelet link that snaps without being pulled or caught;
  • a stone or charm that falls out of its setting;
  • a soldered joint that comes apart;
  • an adjustable mechanism (slider, cord, knot) that stops working.

2. What is not covered

  • normal wear and tear, such as scratches, dents, fading, discolouration or tarnishing of plating over time;
  • damage caused by accidents, pulling, catching, crushing, bending, sleeping, sport or misuse;
  • damage from water, perfume, lotions, chlorine, salt water, cleaning products or other chemicals;
  • items that have been resized, repaired, altered or modified by anyone other than us;
  • loss, theft, or missing parts that were not reported as missing on delivery;
  • items bought from anyone other than Evelise Jewellery (including second-hand or gifted items without the original order number);
  • free gifts and free items received through a promotion (for example the free item in a Buy 1, Get 1 Free offer) – these are covered by your statutory rights only.

3. What it costs

  • Within 30 days of delivery: free repair or replacement, including delivery of the replacement.
  • After 30 days: a replacement for a fixed handling fee of £10 per item, which includes delivery of the replacement to a UK address. You do not pay the item price again.

This does not affect your statutory rights: if an item was faulty at delivery or does not last a reasonable time, you are entitled to a free remedy under the law, without the handling fee.

4. How to claim

  1. Email support@evelisejewellery.co.uk with your order number, the item name, a short description of the issue and clear photos of the damage.
  2. We review your claim and reply, normally within 2 working days.
  3. If approved, we send you the payment link for the handling fee (if applicable) and dispatch the replacement once paid. We may ask you to send the damaged item back first; if so, we will tell you where to send it.

5. Conditions

  • The warranty applies to the original purchaser and requires a valid Evelise Jewellery order number.
  • We replace the item with the same piece. If it is no longer available, we offer a piece of equal or similar value, or store credit equal to the price you paid.
  • A replacement continues to be covered by this warranty under the same terms.
  • The warranty covers a maximum of one claim per item every 12 months.
  • We may refuse claims that are incomplete, fraudulent, or where the damage is not covered under section 2.
  • "Lifetime" means the lifetime of the product, for as long as Evelise Jewellery trades. If Evelise Jewellery permanently stops trading, closes its online store, or becomes insolvent, this voluntary warranty ends and no new claims can be made. Your statutory rights are not affected by this.
  • The warranty covers deliveries to the United Kingdom.

6. Your statutory rights

Nothing in this warranty limits your rights under consumer law, including your rights if goods are faulty, not as described or not of satisfactory quality. See our Returns and Refund Policy.

Evelise Jewellery (trade name), Maasdrielhof 152, 1106 NE Amsterdam, the Netherlands · KvK 92048536 · VAT NL004933484B79