FAQs
Answers to common questions about delivery, orders and your Evelise pieces.
Shipping & delivery
Dispatch and delivery
We normally dispatch within 72 hours. Delivery usually takes 4–10 working days after dispatch.
Delivery charges
Delivery is free on every order. There is no paid shipping upgrade.
Tracking your parcel
Follow the tracking link in your dispatch email.
Cancelling an order
Contact us promptly. Cancellation is only possible before dispatch processing begins.
Delayed orders
Contact us if your parcel has not arrived within 20 days of dispatch.
Returning a piece
Request a return within 30 days of delivery. Items must be unworn, with original packaging. Customers pay change-of-mind return postage. Your statutory rights remain unaffected. Contact us before returning anything.
Marked delivered
Check with your carrier. Contact us if it remains missing after five days.
Missing pieces
Items may arrive separately. Check each tracking link.
More questions
Our warehouses
Our warehouses are in the Netherlands (NL) and China (CN). Dispatch location depends on stock availability and destination.
Changing an order
Contact us immediately; changes may be unavailable once processing starts.
Missing confirmation
Check your spam folder, then contact us if needed.
Wholesale enquiries
We do not currently offer wholesale purchasing.
Getting in touch
Contact us through our online form. Please allow up to 48 hours for a reply and send only one email per enquiry.